oinue Shipping Policy

At oinue, we are committed to providing a transparent, reliable, and efficient shipping experience for all Pilates equipment orders. Please review the following shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday) after your order confirmation email is received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

2. Shipping Destinations

We currently ship to:

• United States (mainland)
• Most international destinations worldwide

If you are unsure whether we ship to your location, please contact us at service@oinue.com before placing your order.

3. Estimated Delivery Time

United States (Mainland)

• 7–14 business days (estimated) from the order date

International Orders

• 7–12 weeks (estimated) depending on destination and customs clearance

Important Notice:
All delivery timelines are estimates and not guaranteed. Delays caused by freight carriers, weather conditions, port congestion, or customs clearance are beyond our control.

4. Shipping Method

All Pilates reformers and large equipment are shipped via freight carriers due to their size and weight.

Smaller accessories may be shipped separately via standard parcel services.

Note: Orders may be shipped in multiple packages and may arrive at different times.

5. Delivery Terms (Curbside Delivery)

All freight shipments are delivered via curbside delivery only.

This means:

• Delivery will be made to the nearest accessible location (driveway, curb, or building entrance)
• The carrier is not responsible for bringing the item indoors, upstairs, or into your home/studio
• The driver is not responsible for unloading or installation

Customer Responsibility:
You are responsible for unloading the shipment and moving it to your desired location. Due to the size and weight of the equipment, we strongly recommend arranging adequate assistance or equipment (e.g., two people, pallet jack, or dolly) in advance.

Failure to prepare for delivery does not qualify as a valid reason for refusal or return.

6. Delivery Appointment

For freight shipments, the carrier will contact you to schedule a delivery appointment.

• It is the customer’s responsibility to respond promptly
• Missed appointments may result in additional fees

7. Tracking Information

Once your order has shipped, tracking information will be sent to your email.

For freight shipments, tracking updates may be limited until the shipment reaches your local delivery terminal.

8. Damaged or Missing Items

Please inspect your shipment carefully upon delivery.

If you notice visible damage:

• Note the damage clearly on the delivery receipt (Bill of Lading)
• Take photos with the driver present

If damage is discovered after unpacking:

• Report it within 48 hours of delivery
• Provide clear photos of the product and packaging

Important:

Failure to note visible damage on the delivery receipt may result in denial of damage claims.

Please report all damage claims to: service@oinue.com

9. Address Changes

• Address changes are free within the 1–3 day processing window
• After shipment, address changes may incur additional carrier fees and delays

All additional fees are the responsibility of the customer.

10. Missed Delivery & Additional Fees

If delivery cannot be completed due to customer-related reasons, including:

• Missed delivery appointment
• Incorrect or incomplete address
• Customer unavailable to receive shipment
• Inability to unload the product

Additional fees may apply, including:

• Redelivery fees
• Storage fees
• Return-to-terminal charges

These fees are the responsibility of the customer.

11. Refused Shipments

If a shipment is refused by the customer:

• The order will be treated as a return
• All shipping, handling, and return costs will be deducted from any refund

12. International Shipping (Taxes & Duties)

We offer free international shipping on most orders.

• Standard duties, import taxes, and brokerage fees are typically included in the purchase price
• However, any additional charges imposed by local authorities due to specific regulations are the responsibility of the customer

13. Risk of Loss

Ownership and risk of loss transfer to the customer once the shipment has been delivered and signed for.

14. Shipping Limitations

• We primarily serve the United States (mainland)
• Shipping to Alaska, Hawaii, U.S. territories, or remote areas may not be available or may require additional fees

Please contact us before placing your order if you are located in these regions.

15. Contact Us

If you have any questions about your order or shipping status, please contact us:

Email: service@oinue.com