For international orders, if the item is available in a local warehouse, it will be delivered within 7-14 business days. Please contact customer service to confirm availability at a local warehouse.

If the item needs to be shipped from another location or directly from Hong Kong, delivery typically takes 5-7 weeks.

Custom products will take an additional 1-2 weeks beyond the standard shipping time.

If an item is available in a local warehouse, it will be delivered within 7-14 business days. Please contact customer service to confirm availability at a nearby warehouse.

If the item needs to be shipped from another location or directly from Hong Kong, delivery typically takes 4-6 weeks.

Custom products will take an additional 1-2 weeks beyond the standard shipping time.

Yes, we do ship internationally, and we cover all shipping and customs fees for international orders. No extra costs for you.

Order processing time: 1–3 business days

In-stock items: Delivered in 4–6 weeks

Custom products: Delivered in 5–7 weeks

Most of our reformers come 95% pre-assembled. Only minimal setup is required upon delivery, such as attaching the footbar or support legs. No special tools are needed, and we provide easy-to-follow instructions and video guides.

We accept various payment methods including credit/debit cards and PayPal. All transactions are securely processed.

Free cancellation is available before your order ships.

If the order has already shipped and you wish to cancel, return shipping costs will apply (unless the issue is product-related).

If there's a quality issue, we'll cover all return shipping costs.

Custom-made items are not eligible for cancellation or return.

For full details, please see our Return & Cancellation Policy.

After your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website.

Once an order is placed, it is processed quickly to ensure timely delivery. As a result, we are unable to make changes or cancel orders once they have been submitted. Please review your order carefully before completing your purchase.

Yes! All Oinue reformers come with a 1-year warranty, covering both the frame and all included accessories. If you experience any quality issues, our support team is here to help.

To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return. Once approved, you will receive a return authorization number and instructions on how to proceed.

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method.

If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. Provide photos of the damage or defect along with your order number. We will work with you to arrange a replacement or refund.